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In 2007 The Government published – a clear outline for the personalising of services to enable individuals to live independently and have complete choice and control in their lives.

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What Is Personalisation?

  • Personalisation puts individuals in control of planning and implementing systems of care and support that are designed and tailored to meet their own unique needs.
  • Personalisation is now being implemented through Personal Budgets and Direct Payments (Local Authorities) and Personal Health Budgets (NHS)
  • Personalisation also means making universal services such as transport, housing, education and culture accessible to all citizens.

What Is A Personalised Life?

  • Choosing who supports you: agencies and individual support workers – their nature, compatibility and age etc.
  • Being able to make choices about your life and what you do each day
  • Being able to change your mind and act on it – at any point during the day or over the course of your life
  • Being able to do things your own way when you want to and not being subject to ‘the group’ ethos

How To Make It Happen


  • What do I want to do each week?
  • What do I need to achieve this?
  • Do I need support workers to help me?
  • How many hours a week do I need help?
  • What activities do I want to do and how much do they cost?
  • Make sure your Social Worker (LA) or Case manager (NHS) knows and supports you to achieve this
  • Ask for help from others to get going

Below is a video by Simon Duffy for the Centre for Welfare Reform…